Arterra: Kickstarter track record

Arterra has run 2 Kickstarter projects. From 116 backer comments: 2 haven't received their reward; 7 poor quality / not as described; 13 creator unresponsive /

Current campaigns by Arterra

• COYWOLF 28: Hybrid Travel Backpack

Has Arterra delivered? What backers said

In comments on 1 previous project, 2 backers say they had not received their reward at the time of commenting. Most backers do not comment, so this is a signal to investigate, not a delivery rate.

Backer complaints across previous projects

Unique commenters reporting each problem, from 116 comments by 60 people.

• Haven't received their reward: 2
• Poor quality / not as described: 7
• Creator unresponsive / can't reach support: 13
• Complaining about delays: 13
• Asking for or refused a refund: 3
• Surprise shipping fees or charges: 4
• Calling it a scam: 1

Examples of backer complaints

• The other day I received tracking information to say everything was on its way and this morning I wake up to discover I've been given a full refund .... but why ?? No emails, no explanation. Whats going on ???? — Creator unresponsive / can't reach support, Asking for or refused a refund, on Honey Badger: The 3-in-1 Tech Organizer
• Can we get some confirmation that production has production has been completed or is at least nearing completion, as per your last update? — Creator unresponsive / can't reach support, Complaining about delays, on Honey Badger: The 3-in-1 Tech Organizer
• Obviously, your last response wasn’t accurate as there is yet another delay. I agree with others that have said your communication updates are not timely. Even with no changes, there should be updates given your misse… — Complaining about delays, Creator unresponsive / can't reach support, on Honey Badger: The 3-in-1 Tech Organizer
• Excited for the product but you guys dropped the ball on updates. Gonna be a good learning opportunity for next time. Just give us a monthly email, doesn't have to say much but anything will satisfy your backers more … — Creator unresponsive / can't reach support, Complaining about delays, on Honey Badger: The 3-in-1 Tech Organizer
• Hello. It's been a while for updates. Are these being shipped anytime soon? — Creator unresponsive / can't reach support, Complaining about delays, on Honey Badger: The 3-in-1 Tech Organizer
• What is the updated delivery date expected? Seems like there is a lot of angst and concern from other backers? — Complaining about delays, Creator unresponsive / can't reach support, on Honey Badger: The 3-in-1 Tech Organizer

Kickstarter projects by Arterra

Arterra on Kickstarter

How we analyse backer comments

We collect up to 300 recent public comments per project and classify them automatically. Counts are unique commenters, exclude the creator's own replies, and are not verified by PledgeRadar. See our methodology.