Reddit roundup: factory printed the wrong box art — what should a creator do?
Delivery Delay · PledgeRadar Editorial ·
u/The_Graphman31's board game funded a year earlier, but the manufactured copies arrived at the warehouse with the wrong box art, missing the EU/UK representative information required for sale there. The manufacturer offered stickers but wouldn't cover the cost of applying them.
For backers, this thread shows how a late-stage manufacturing error can add delay. Most commenters advised fixing it quickly rather than litigating.
What Reddit users said
Take the stickers, absorb the extra pick-and-pack cost, and never use that manufacturer again. Far cheaper and less painful than a lawsuit.
Original commentAsked whether the approved proofs included the EU/UK information. If the factory used the wrong art (which happens even with reputable manufacturers), document it and escalate beyond your usual contact.
Original commentLegal action against an overseas manufacturer is very hard, especially in China. Prioritise getting stickered boxes out to backers; that matters for any future campaign.
Original commentIf the order went through a platform like Alibaba, use its dispute process, since funds held in escrow can sometimes be recovered.
Original commentAsked where each party is located and what the manufacturing contract says about deviations from approved proofs.
Original commentGet everything in writing first: confirm the sticker offer by email and ask the manufacturer to acknowledge that the boxes deviate from the approved proofs. That paper trail matters even if you never sue.
Original commentSource: Manufacturer sent wrong version of game, different than proofs, do I sue? (r/kickstarter)
Replies in this roundup summarize public comments posted on Reddit and are credited to their original authors, with links to the source. They are third-party opinions, not statements by PledgeRadar or its members. PledgeRadar does not verify these claims and accepts no legal responsibility for the content of community discussions.